At MKQ Shops, we seek to provide our customers with high-quality. We know there may be instances in which you need to exchange or return a product. We have provided you with this detailed return policy outlining the procedures and guidelines for returning or exchanging items purchased from our site.
We have also delivered a complete refund policy for getting a refund on the items you have returned, including the procedure and process of both returns and refunds. By purchasing MKQ Shops, you acknowledge and agree to adhere to the terms and conditions stated in this return and refund policy.
Eligibility and Timeframe
MKQ Shops accepts returns and exchanges for all technical devices, electronics, and gadgets, including ink cartridges and all types of paper, within 30 days of purchase. The returns are not eligible if the buyer returns the product after the given eligible period; for more details, you can always contact our customer support team.
You can become eligible for a return or exchange when you ensure the product is in its original condition, undamaged, and includes all original packaging and accessories. The product must contain the product receipt and price tag. These are the only way your product would get eligible for a return and refund.
Please note that certain products that have been used, broken, damaged, mishandled, or don’t have a receipt may not get returned and refunded. Unless there is a manufacturing flaw, reimbursements must be made within the allotted period and are non-returnable and non-refundable. Here is a detailed overview of what products are non-returnable;
Return Process
Please contact our customer care staff via phone, email, or the online inquiry form to start making an exchange or return. Buyers are required to give order information, including the order number and the justification for the return. Remember that the reason for return must be authentic and for manufacturer default or damaging of the products.
Following approval of your return request, our customer service staff will issue you a Return Merchandise Authorization (RMA) number and comprehensive return or exchange instructions.
We advise the customers to use the original packing or an alternative to guarantee proper preservation. Include accessories and documentation that came with the product. The parcel you send back to verify the order.
You are responsible for paying the return shipping expenses unless the return results from a product fault, a damaged product, or a shipping error. To ensure the safe delivery of your return, we advise utilizing a traceable shipping method.
MLFM would appreciate, if applicable, affixing the provided RMA label on the outside of the package for easy identification and processing.
Exchange Process
Exchanges are subject to product availability. If the desired product is out of stock, MKQ Shops will provide you with alternative options or issue a refund. To initiate the returning and exchanging process, you may take help by reaching us or contacting our customer support team; they will guide you in the best possible way.
If the requested product is in stock when we receive the returned item, we will conduct the exchange procedure within seven to ten days. If the desired product is out of stock, we will provide you with alternative options or issue a refund. The shipping fees for MKQ Shops to deliver you the substitute item are on them.
As per the additional payment or refund, depending on the price difference between the returned product and the desired product, an additional payment may be required or a refund issued. Our customer support team will inform you of any additional payment or refund details during the exchange process.
To initiate an exchange, follow the return process. Indicate your request for an exchange and specify the desired product. Our customer care staff will guide you through the procedure and offer any required help. The procedure to exchange the product is as follows;
Inspection and Refund
Our staff will carefully analyze the returned item after receiving it to ensure it satisfies the requirements. If the item doesn’t fit the criteria, MKQ Shops maintains the right to deny the return or impose a charge for restocking.
You can select a full refund to your original payment method or store credit for future purchases if the returned item qualifies for a refund. Please indicate your preference to our customer support team during the return and refund process. They will acknowledge if the returning item is eligible for a refund.
After we receive the returned item, refunds will be handled in 5-7 business days. Please be aware that depending on your bank or payment provider, the refund may take longer to appear in your bank account.
Warranty
The manufacturer’s warranty covers most products sold at MKQ Shops. Kindly see the product’s documentation for detailed warranty information or contact our customer service staff.
If you encounter any issues the manufacturer’s warranty covers, please contact our customer support team. We will support you in starting the manufacturer’s warranty claim procedure. MKQ Shops is not responsible for any costs associated with warranty claims or repairs.
Final Notes
Any returns or exchanges that do not adhere to the requirements for eligibility listed in this policy may be rejected by MKQ Shops at its discretion.
Without previous warning, this return policy is subject to modification. For the latest information, kindly visit our website or contact our customer care staff.
We care about your pleasure and are here to help you through the exchange and return processes. Please do not hesitate to contact our helpful customer support team if you have any questions or issues or want further explanation.
